Workshops

Every Customer Counts is a business support workshop delivered by the Association of British Riding Schools (ABRS) and supported by the British Equestrian Federation with the aim of providing essential training to help equestrian organisations retain and grow their customer base by delivering a quality customer service. Funded by Sport England, the interactive and participant lead workshop will explore unique situations to the equestrian industry and will provoke discussion and solutions during this customer focused workshop.

Topics covered:

  • The Customer Experience
  • How to deal with difficult situations
  • Ways to improve your customer retention
  • Developing staff and clients to become your best advocates

Dates:

For information on upcoming courses or to book your place, please contact the office on 01403 790294 or email office@abrs-info.org.

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